Who is the most appropriate professional for your care?
Please consider what the best options for your healthcare are, based on the urgency of your condition and nature of your ailment.
Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the NHS Pharmacy First.
Have you tried self-care
A range of common illnesses such as cold and flu and minor injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest.
Examples of ailments best treated yourself:
- Upset stomach
- Grazed knee
- Common cold
- Sore throat
- Colds & Flu
There is a wide variety of helpful Self Care information and resources which could help you to treat your illness without the need for an appointment:
Get immediate help from your local pharmacy
Visit a pharmacy for healthcare advice without an appointment
Your local pharmacist is able to help with minor cuts, sprains, aches and pains, colds and flu, headaches, rashes, cystitis, emergency contraceptive (most pharmacies now offer this service) and other common conditions.
Everyone can go to their pharmacist for advice or to buy a medicine for a minor illness or ailment. This is a NHS service. It means that if your pharmacist thinks you need it then they can give you a medicine on the NHS. It will also save you making an appointment with your GP simply to get a prescription.
No appointment is necessary and your local pharmacist is open late, is available at weekends and many public holidays.
Need help with Social Care?
There are lots of services which offer help and support to improve your quality of life and allow you to continue to live in your own home. For example, if you are elderly or disabled, have a long-term health condition or are unwell. However, it can sometimes be confusing to try to work out what help is available and who offers what services.
For dental emergencies, call the dentist with whom you are registered. You should receive a recorded message advising you of the arrangements that have been made for emergency cover. If you have not registered with a dentist, please try to do so as soon as possible. Dentist’s can perform an appropriate assessment and advise on necessary intervention including use of any antibiotics.
Advice and information is available by calling a Dental Advice Helpline.
However, if you are unregistered currently and you require emergency treatment, you should contact NHS 24 on 111.
Dental emergencies are acute dental pain, facial or oral swelling, trauma or bleeding from the mouth.
Whatever your eye problem your first port of call should be an Optometrist. An Optometrist is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems.
Find a local Optician in your area (once you are linked to the NHS Inform page, select your local Health Board or local Authority to find an Optician near you).
Self-help guide: Eye problems
Find out more about your eye problems, when you can use self-care, and what to do if your condition worsens and you need medical help
If your optician is closed and you can’t wait until it reopens call NHS24 on 111.
If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency.
Termination of Pregnancy
Termination of Pregnancy and Referral (TOPAR) service is for women who are *pregnant and want to discuss their pregnancy options, which might include having a termination. We offer advice and information, and can help you with a hospital appointment if that is what you decide to do.
You can make your own appointment for TOPAR by phoning Sandyford on 0141 211 8620.
*Although the Practice can provide you with a pregnancy testing kit, it maybe quicker to purchase a pregnancy testing kit, to confirm if you are pregnant or not.
Self-Referral Services – No need to see a GP!
You can self refer for a number of services these include:
Mental Health – Please phone the Primary Care Mental Team at Sandy Road on 0141 232 9270.
Podiatry and Physiotherapy waiting list – Please phone 0141 347 8909. Lines are open: Monday to Friday 8am to 8pm. Saturday 9am to 1pm. You can also use this line to check where you are on the physiotherapy waiting list.
Physiotherapy – Please complete and print the form shown below once completed, please post this form in the designated box at the main community desk.Physio- self-referral form
Stop smoking – Specialist support from highly skilled advisers who will work with you to create your own personalised quit plan. We offer support for as long as you need it. Click here and work out how much money you could save by stopping smoking.
Tesco Extra Community Room, St Rollox – Free help to anyone wanting to give-up cigarettes or e-cigarettes. For more information Tel. 0141 201 9832 or just drop in.
North East Smoke-free Services – Stop smoking sessions held at various locations. For more information Tel. 0141 201 9832 or Email: [email protected]
Weight Management Services
Glasgow and Clyde Weight Management Services target people with existing health conditions that could be improved by losing weight. If you have Diabetes, Heart Disease or have previously had a Stroke and are overweight then you can self refer to the weight management service by calling the following number:
0141 211 3379 (Monday – Friday 8:00am – 4 pm)
Email: [email protected]
Complete the online referral form
Mental Health Services – Crisis Services
Available 24-hours a day including weekend and public holidays and can be accessed by the number below from 9:00am – 8pm Monday to Friday, 9:00am – 5pm Saturdays, Sundays, and Public Holidays.
Glasgow North West – Shawpark Resource Centre: 0141 451 2730
Outwith these hours they can be contacted on: 0845 650 1730
Early Pregnancy Assessment Service (EPAS)
Pregnancy: worried or need advice?
Pregnancy and baby
Am I pregnant? What should I be eating? Is it normal to be this tired? How can I help my partner during labour? Whatever you want to know about getting pregnant, being pregnant or caring for your new baby, you should find it here.
Early Pregnancy Assessment Service (EPAS)
If you are pregnant and wish to continue the pregnancy please contact the Maternity services on: 0141 232 4005.
If you have any concerns of a miscarriage, and have already referred yourself to the maternity service. Please phone, The Princess Royal Maternity on 0141 211 5317 for advice.
If heavily bleeding please attend your nearest Accident and Emergency Department
Sexual Health – Need support or help?
You can find information here on the services available to you, what you can expect from our services, how to access the service and what will happen, before, during and after your visit.
You can contact us via email or by phoning 0141 211 8130.
The line is open Mondays to Fridays from 8.30am – 4.15pm, except public holidays. Our phone lines are busiest in the morning. If you can’t get through when you first call, then please try again later.
Feeling low, anxious or stressed?
Breathing Space was launched in 2002 to address serious concerns about the mental wellbeing of people in Scotland. The service became a national phoneline in 2004.
Breathing Space complements the work of other phone lines and agencies which are endeavouring to reduce suicide rates in Scotland.
Our advisors come from a range of mental health, counselling and social work backgrounds. There is an equal ratio of male to female advisors.
Need help now? Call free on 0800 83 85 87.
Need to speak with someone when the surgery is closed?
Call 111 when we are closed to speak to an NHS professional about any urgent health or medical issue.
Calls are free from landlines and mobiles.
If you have an emergency please call 999.
Medical emergencies can include:
- loss of consciousness
- an acute confused state
- fits that aren’t stopping
- chest pain
- breathing difficulties
- severe bleeding that can’t be stopped
- severe allergic reactions
- severe burns or scalds
It’s important to use A&E only for serious injuries and major emergencies.
For everything else, Minor Injury Units, out-of-hours services and your local pharmacy can also help.
Get immediate help for minor injuries
Use your local minor injuries unit if you need medical treatment or advice which does not need a visit to A&E or a medical appointment.
If your child has a minor injury such as a cut (including one that may require stitched) a minor burn or a broken bone there are a range of options for speedy treatment depending on age. Please take your child directly to the Minor Injury Unit if they have a minor injury as described, and not to the Practice, as this may delay treatment for their condition.
5 to 15 year olds: Go to the nearest Minor Injury unit, please access the button below to find your nearest Minor Injury unit.
Some examples of problems they deal with:
- sprains and strains
- suspected broken limbs
- minor head injuries
- cuts and grazes
- bites and stings
- minor scalds and burns
- ear and throat infections
- skin infections and rashes
- eye problems
- coughs and colds
- feverish illness in adults
- feverish illness in children
- abdominal pain
- vomiting and diarrhoea
- emergency contraception
Arrange an appointment with the Practice Nurse
The Practice Nurse is usually able to assess the situation and in some cases will organise initial blood tests and other investigations prior to arranging a follow up appointment with your Doctor.
The Practice Nurse complements the service that we offer to you, our patients. Please be assured that a Doctor’s appointment will always be available should you prefer, but you may get an earlier appointment if you opt to consult the Nurse Practitioners.
See a Nurse about: blood pressure checks, urine infection, cervical smears, dressings, family planning advice, contraceptives, minor injuries and ailments, immunisations, diabetes management, asthma care, COPD, heart care, smoking cessation, free health checks for 40-70 year olds, travel health advice, removal of stitches and clips etc.
Call the surgery on 0141 531 9670 to arrange an appointment with a nurse and you may be seen more quickly.
Need medical advice or treatment from one of our doctors?
Some patients, often those with complex and long-standing medical problems, may need an appointment with a doctor.
Call the surgery on 0141 531 9670 to arrange an appointment with a doctor